A battery and solar system is one of the bigger things a household buys, and many have already had a pushy salesperson at the door. These are the doubts that decide who gets the job.
01
'Is this a rip-off?'
AuthorityIn ACCC research released in July 2026, two-thirds of people approached by unsolicited sellers said they felt pressured, and solar was one of the industries that leaned on it most.
Show them: Your licence number, your New Energy Tech Approved Seller status if you have it, a real address and no pressure to sign today.
02
'Will the rebate still be there when you install?'
Loss aversionThe CER says the discount depends on the installation date, not when a contract is signed, and the factor falls on 1 January 2027. A slipped install can cost the buyer real money.
Show them: The install date in writing, and what happens to the price if it moves.
03
'Will it actually pay for itself?'
FramingPayback is a promise about the future. The ACCC says those claims need reasonable grounds at the time you make them.
Show them: Savings worked out from their own bills, with the assumptions written down.
04
'Do I need the biggest battery?'
Choice overloadAverage battery size reached 30.6 kWh in early 2026, then fell to about 23 kWh in May and June once the size tiers started. Buyers have been told bigger is better, then told it isn't.
Show them: A size based on how much power they use after dark, and what each extra kWh really costs.
05
'Who fixes it in ten years?'
Risk reversalBattery warranties typically run for ten years or more, and buyers know some of the businesses selling them won't be around that long.
Show them: Who honours the warranty, the manufacturer or you, and how to reach your service team.