Dental marketing

Dental prices
and 'no gap'.

Showing prices helps dental practices, because cost is why 16.1% of people put off the dentist. Do it within the rules: the ACCC says any price shown must include unavoidable fees you can work out, Ahpra says payment plans must show the total cost, and health fund claims must be true for the patient reading them. After an ACCC case, the Federal Court ordered one company to pay $3.5 million for suggesting aligners could be claimed when most policies didn't cover them.

Why show
prices?

Cost keeps people away. The ABS found 16.1% delayed or skipped dental care because of cost in 2024-25, and many don't know what a check-up costs until they're in the chair.

There's no rule that dentists must publish fees. But a page with typical fees for common items, and what changes them, takes away the fear of the unknown.

Typical
fees.

The most recent public figures are older. CHOICE, reporting the ADA's 2022 fee survey, gave average fees of about $67 for a comprehensive exam and $123 for a scale and clean, with wide ranges between practices.

Use your own fees, by ADA item number, and say what affects them: x-rays, complexity, the number of visits. Update them when they change.

'From'
prices.

The ACCC's price display rules say the single total price must be shown at least as prominently as any part-price, and it must include unavoidable fees you can work out. A 'from' price is no exception.

So 'Check-up and clean from $199' must be a price someone can actually pay, not one that only applies with no x-rays when most people need them.

Payment
plans.

Ahpra's guidelines say an ad that states an instalment amount without the total cost may breach the National Law. Work out the total, and show it beside the weekly figure.

Payment plan total

What's the real
total?

Enter the plan you want to advertise. The starting numbers are made up.

Total cost to the patient

-

Health fund
claims.

'No gap', 'claim on the spot' and 'covered by your fund' depend on the patient's policy. Say which funds and networks it applies to, which items, and that it depends on their level of cover.

The ACCC case is the warning: SmileDirectClub was ordered to pay $3.5 million for suggesting customers could claim aligner costs from their health fund, when most policies didn't cover them.

55.5% of Australians have extras cover, so fund information is useful to most readers. It just has to be accurate.

The Child Dental
Benefits Schedule.

For eligible children, the CDBS pays up to $1,158 over two calendar years for periods starting in 2026. It doesn't cover orthodontic or cosmetic work. Explaining it clearly, including who's eligible, helps families who think they can't afford to bring their kids in. The hub page has a balance checker.

What I see most often

What I'd check first
on a practice's price wording.

  1. 1

    'From' prices that nobody pays

    A headline price that leaves out the x-rays almost every patient needs.

  2. 2

    Weekly prices on their own

    'From $35 a week' with the total in small print or nowhere.

  3. 3

    'No gap' for everyone

    Gap-free claims with no mention of which funds or levels of cover.

The honest bit. Publishing prices won't make you the cheapest, and it shouldn't try to. It helps the right patients choose you without a phone call.

Questions
people ask.

Do dentists have to publish their fees?

No rule requires it. But if you show a price, the ACCC's price display rules apply, and payment plans must show the total cost.

How much is a dental check-up in Australia?

It varies. The ADA's 2022 survey, reported by CHOICE, put the average comprehensive exam at about $67, before x-rays and cleaning.

Can I advertise 'no gap' check-ups?

Only with the conditions: which funds or networks, which items, and that it depends on the patient's cover.

What does the CDBS cover?

Basic dental services for eligible children, up to $1,158 over two years for periods starting in 2026, but not orthodontic or cosmetic work.

Related

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going.

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